English
Fluent
About
Languages
Mnadarin
Proficient
Bahasa melayu
Proficient
Work
Singapore, Central Region, Singapore
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Summary
Supported digital operations and microsite management for hospitality, CRM, loyalty, and marketing-related platforms across regional and global brands.
Highlights
Managed and maintained multiple hospitality microsites, including hotel dining and restaurant-related websites.
Coordinated website updates, campaign content changes, and operational support activities across customer-facing digital platforms.
Handled Adobe Experience Manager (AEM) related tasks including content updates, troubleshooting, and maintenance support.
Worked closely with project, creative, and operational teams to support digital campaign execution and website maintenance activities.
Supported issue resolution and operational troubleshooting to ensure smooth website performance and minimal service disruption.
Assisted in coordinating maintenance requests, project support tasks, and time-sensitive operational deliverables within SLA expectations.
Contributed to CRM and loyalty platform support through backend coordination, database handling, and digital operations maintenance.
Maintained documentation and workflow references for ongoing support, operational continuity, and internal coordination.
Supported hospitality and hotel digital platforms focused on customer engagement, guest satisfaction, and survey experience management.
Managed and maintained customer-facing hospitality microsites, including dining and guest-related digital experiences.
Assisted in operational support for customer satisfaction survey systems and hospitality feedback platforms.
Nusajaya, Johor, Malaysia
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Summary
Contributor to SGshop Malaysia’s IT platform development and maintenance.
Highlights
Supported backend development and systems engineering.
Collaborated in deploying IT solutions within e-commerce context.
Nusajaya, Johor, Malaysia
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Summary
IT Trainee gaining hands-on experience in internal IT processes and infrastructure.
Highlights
Assisted in routine IT support and sysadmin tasks.
Learned full-stack development fundamentals and project workflows.
Education
Skills
Digital Operations
Website maintenance, microsite management, ,, digital operations support,, CMS, operational troubleshooting, workflow coordination..
Content & CMS
Adobe Experience Manager (AEM), CMS management, website content updates, digital publishing, hospitality microsite support.
Project Coordination
Stakeholder communication, maintenance coordination, operational support, SLA handling.
Technical Background
PHP, MySQL, SQL SERVER, MONGO DBCodeIgniter, Yii, Laravel, CRM systems, backend support, web platform maintenance..
Microsoft Office
Word, PowerPoint, Excel.
Marketing & Brand Support
Digital campaign support, hospitality brand websites, customer-facing digital experiences, cross-functional collaboration.
Interests
Personal Creative Projects
Developed personal collectible customization concepts inspired by Southeast Asian culture, hospitality aesthetics, and designer toy communities., Explored branding ideas, mascot concepts, and merchandise storytelling through custom figure projects and visual identity experimentation., Researched collectible trends, toy packaging direction, and lifestyle brand presentation across regional and international art toy communities..
Coffee Culture & Lifestyle Exploration
Passionate about coffee culture, café experiences, and lifestyle-driven hospitality environments, Enjoy exploring coffee brewing methods, café branding, customer experience, and specialty coffee trends through self-learning and independent research., Interested in how coffee culture connects with community, creativity, and lifestyle experiences..